Hotel staffing is no easy task. However, if you know what to look out for in a person, you have high chances of ending up with the right staff. Now, forget about experience and education, attributes are equally important. Some of the attributes to look out for when recruiting your hotel staff include the following:
A good communicator: Communication can make or break your business. An employee who talks roughly to customers can bring down your business in a day. That’s somebody you don’t want to be near your business. Polite language plays an essential role in encouraging customer retention for your business. Your staff, especially those in the customer care department should be good communicators and should choose their words carefully so as not to offend customers. There are some instances when customers are wrong, but even in correcting the customers, the customers should feel valued and honored.
Other attributes that hotel staff should have include passion for work, self-driven, and commitment. Teamwork? Working in a hotel means working with other staff members, and teamwork is more than essential. After all, all your employees have a common goal: ensuring that the business runs successfully.